The Telegraph reported yesterday that KPMG told its 16,000 UK staff that they can take a morning or afternoon off, any day of the [...]

CX trends: Gartner predicts that by 2022, 70% of customer interactions will involve emerging technologies such as machine learning applications, chatbots and mobile messaging. [...]

Tip from our CEO: "For me, still one of the best pieces of tech SynergyGroup has to offer is 8x8's full native voice integration [...]

We're helping businesses transition to high-speed fibre services, now that ISDN phones are becoming obsolete. With our access to cutting-edge UCaaS phone systems, the [...]

This Microsoft data gives a snapshot of customer service channels used and shows the continued dominance of Telephone/Voice calls.

A PWC survey found that 86% of consumers are willing to spend more to have a great customer experience. Does your business have the [...]

IT asset management firm Snow Software ran a poll of 250 global IT leaders about how the onset of the pandemic had affected their [...]

SynergyGroup took the proactive stance to support People Over Profit, offering financial and operational support to every single one of our clients. We continue [...]

Often saved for Fridays and seen as a bit of a skive! That was Working From Home in the pre-covid world. Our CEO has [...]

Want to empower your Microsoft Teams environment? And use Teams as your sole collaboration interface? 8x8 Voice for #MicrosoftTeams provides enterprise-grade phone system functionality [...]