If you really want to run a phone company managed by your IT organization, then you’re reading the wrong eBook. If, like the rest of us, you would rather focus on enabling your users to succeed, be productive, and communicate globally with ease, then read on.
There are two main approaches to providing voice capabilities to Teams. The first is to use an app bot requiring users to learn new commands to initiate Team calls or join meetings. This approach disrupts the regular Teams workflow and creates user apathy and confusion. There are also some nasty user training implications of this approach we will discuss in a bit, but the administration can be messy because it requires installing and configuring those bots on every desktop or smartphone.