The Synergy Provisioning team worked with Gain to help them define their exact requirements, agree scope and timescale and arrive at a detailed and precise Statement of Works for the project, including all the relevant costs both at implementation and ongoing – to ensure Gain were fully aware of exactly what they were getting for their investment, and there were no “surprises” or unexpected spend further down the line.
A full structured cabling test was conducted on the existing infrastructure allowing for addition lines to be added accordingly. A Synergy Project Manager then oversaw the install of the desktop PCs, Leased Line, Firewall and Cisco phone handsets – with virtually zero disruption on their day to day operations.
Once data lines were in place and ISDN backup circuits tested for failover, the Cisco Call Manager platform was configured to the customer’s specification, working closely with their US-based team to ensure no calls are ever missed. Staff were then inducted on use of the new system, and the site was successfully brought on stream.
At implementation, a Service Level Agreement commenced providing Gain with an up time guarantee of 99.997% on their voice and data systems, as well as a regular account management and service review meetings, and an escalation point available 24×7 should the need ever arise.
Since launch, the site has not experienced any downtime whatsoever, and Synergy are in the process of planning for the deployment of over 60 additional workstations as Gain scales up its’ operations. This upsizing has been made considerably easier by the use of future-looking technologies which can be “turned up” or down on demand with Gain’s needs.