The project was very much a collaborative exercise with key objectives being at the heart of the project, along with ensuring there was zero operational impact, be that to X4 Group employees or clients.
The migration was managed in an efficient manner by Synergy – ensuring all parties involved in the implementation were kept fully briefed, and aware of every step being taken.
Understanding the operational requirements of X4 Group and the importance of their UCaaS solution, whilst assessing business impact and mitigating business risk, the migration was undertaken over a weekend in June 2021, during a timeframe when business operations were at their absolute minimal, to ensure impact on service was not felt.
To help give the best possible migration experience to X4 Group, Synergy were on site every step of the way. From migration kick-off through to walking the floor post migration and providing complimentary training on the X-Series enhanced features and analytics.
This successful implementation method resulted in the continued operations for X4 Group throughout this migration period in what X4 Group later described as “an extremely successful deployment”.