Contact Centre Game Changers in 2021
In 2021, customer experience will no longer be constrained by the silos of physical contact centres and their legacy, on-premises technology. In this new eBook, 8×8 shares how customer expectations are rapidly shifting and how CX leaders can transform their operations to outpace their competition.
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Contact centre leaders: Your time is now
As contact centres continue to evolve into “experience centres”, Gartner predicts that by 2025, almost half of customer service organisations will become profit centres by becoming de facto leaders in digital customer engagement. Are you prepared for this shift? Download this new 8×8 eBook to learn how you can lead the next evolution in customer experience.
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