As the number of communication channels grows and hybrid workplaces become the norm, it’s imperative that both employee and customer experiences become or remain as efficient and effortless as possible. That’s why 8×8 has introduced Experience Communications as a Service (or XCaaS) – a cloud communications deployment model that erases the boundary between Unified Communications as a Service and Contact Centre as a Service. 8×8’s XCaaS offering uniquely delivers both of these on a single platform which includes fully integrated, cloud-native contact center, voice, team chat, meetings and Communications Platform as a Service (CPaaS) capabilities.
Bringing employee and customer experience together.