98 per cent of UK businesses are using at least one team collaboration tool – is that even higher than you’d expect? #MicrosoftTeams is by far the most popular, with 90 per cent of UK businesses currently using it.

This stat is from a study commissioned by Enghouse Interactive and conducted by ContactBabel, and also showed that half of survey respondents using Microsoft Teams use it for customer-facing contact, whether for voice, chat, video, messaging or a mixture of these.

Good to see that the platform and the contact centre environment are now integrated in many organisations. Let us know if you’d like help integrating yours.

Read the story in full here…

8×8 Voice for Microsoft Teams info here…