98 per cent of UK businesses are using at least one team collaboration tool – is that even higher than you’d expect? #MicrosoftTeams is by far the most popular, with 90 per cent of UK businesses currently using it.
This stat is from a study commissioned by Enghouse Interactive and conducted by ContactBabel, and also showed that half of survey respondents using Microsoft Teams use it for customer-facing contact, whether for voice, chat, video, messaging or a mixture of these.
Good to see that the platform and the contact centre environment are now integrated in many organisations. Let us know if you’d like help integrating yours.