Do you want to improve your customer services performance? If you’re struggling to keep up with customer demand or want just to improve your team’s performance, we have a solution that will help you get there.
Getting accurate insights is the best way to improve customer management performance. And of the main challenges is often the time required to listen to and analyse recorded calls and measure the accuracy of information provided by the call centre agents.
Imagine having a solution that can gather data and generate insights in real time powered by a powerful AI engine. Imagine being able to identify trending topics discussed on calls and agent adherence to scripts to provide data that can be used to improve call centre operations.
The 8×8 Conversation IQ uses a powerful Speech Analytics solution that analyses interactions in real-time, so you can see how customers are feeling and respond quickly and effectively.
What is speech analytics is and what it can do for your business?
Speech analytics is an automated process of analysing customer interactions to extract valuable insights that can help improve business operations. By understanding what customers are saying, businesses can identify areas of improvement, optimise their marketing and sales strategies, and provide better overall customer service.
Speech analytics is a technology that has been around for a few years, but it is only now starting to gain traction among more businesses. This is because speech analytics has become more sophisticated and can now identify not just the words spoken, but also the intent of the speaker. As a result, now it’s possible to get intelligent insights faster and accurately to manage customer interactions more efficiently.
Use data analytics to identify which employees are not performing well and train them faster, and also identify what makes great gold-standard performers successful by analysing reports and identifying best practices. This will help increase productivity while also closing more deals.
Conversation IQ can also help your business to reduce costs by improving the efficiency of the quality assurance teams and by quickly identifying and addressing issues that are causing customer churn or hurting satisfaction levels..
How important is client retention to your business?
The post-pandemic world is a tough place for businesses, but it doesn’t have to be. If you can get your client’s needs met quickly and efficiently before they manifest into something more serious then there will always still be an opportunity of meeting their expectation and increasing satisfaction levels.
The latest technologies can help you attract and retain new talent. If you want to stay ahead of the competition, you need to make sure you’re using the latest and greatest tools. By investing in cutting-edge technologies, you’re showing your commitment by investing in your employees’ success.
In short, the 8×8 Conversation IQ is a powerful AI solution that can help you improve your business performance in a number of ways. If you’re looking for a way to get better insights into your customer interactions and reduce costs, this is the solution for you.
With this powerful AI solution, you will be able to see the big picture of your call centre performance instantly, as well as specific interactions that need improvement. With 8×8 conversation IQ, you can make sure that every customer interaction is a positive one.