Telephony Solutions2024-02-28T13:23:26+00:00
Streamline your
recruitment process
& work faster,
not harder!
Explore Our Services >
Streamline your
recruitment process
& work faster,
not harder!
Explore our services >

Empower Your Recruitment Team For Success With World-class Tech, High Quality Call Connectivity And Dedicated Support

Why SynergyGroup is the perfect Telephony & IT solutions partner for your recruitment agency:

Earth from above

High Quality Calls

Experience unparalleled call quality with our telephony solution powered by 8×8’s global infrastructure. We optimise your communication experience, ensuring crystal-clear calls anywhere in the world. Benefit from SynergyGroup’s extensive global reach, providing seamless connectivity and built-in disaster recovery. Our commitment to excellence guarantees extremely high call quality, empowering your negotiations and enhancing your business’s credibility.

Personalised Customer Service

We redefine customer service. Our unique partnership with 8×8 means you can interact exclusively with our high-caliber customer service team and expert engineers. Enjoy a personalised and responsive support experience that goes beyond the standard. With SynergyGroup, your team and business receive the attention they deserve, ensuring a seamless telephony experience and resolving any issues promptly and effectively. If you have a problem, just call Synergy!

Man on phone
Working with technology

Synergise Your CRM

At SynergyGroup, we understand that great relationships begin with knowing all the important details, we also recognise that consultants, sometimes, aren’t the best at logging key information into your CRM. That’s why our fully integrated Telephony services automatically add the event to the timeline – an important benefit often overlooked – enhancing user adoption, improving compliance, whilst ensuring your agency holds every last interaction between consultants, candidates and clients; ultimately enabling consultants to focus on building long lasting relationships…faster!

Contact us today to learn more about how we can integrate seamlessly with your CRM.

Data Driven Decision – Making

Gain clear and accurate insights into your communication patterns and user performance with our meticulous system. This can enhance your teams efficiency and provide reliable foundations for success. We also offer AI enhancements to enable Quality Management and Sentiment Analysis are great tools for ensuring every call is the best it can be.; enabling trainees to upskill in the shortest possible time.

Become more familiar with some of the tools:

Conversational IQ

Training Manager Dashboards

Team looking at board
Working with technology

Streamline Processes – Ultimately Achieve More From Less

Ultimately world class technology creates streamline processes and enhances efficiency. Integrating AI seamlessly into communication solutions, optimising processes, enhancing customer service, and unlocking business insights. Elevate productivity with intelligent automation and personalised experiences, setting new standards in efficiency.

Become more familiar with some of the tools:

Conversational IQ

Training Manager Dashboards

Our Most Loved Tools:

Get everything in one place!

Click To Dial

Effortlessly initiate calls directly from your screen. Save time by not having to dial numbers manually and increase your teams call rate per day.

Local Presence

Local numbers builds trust & familiarity, in turn gets your team to conversations faster. By simply being able to have a more familiar dialing code and caller ID you can increase pick up rate.

Event Log

Event log automatically syncs and stores in contact records. No more repetitive questions, just seamless teamwork & informed agents. Close deals faster with complete call context at your fingertips.

Screen Popping

See who’s calling with on-screen notifications & jump right to their CRM record. No more scrambling, just informed conversations & faster resolutions.

Are You Settling for Basic Calling?

Choose the CRM-integrated phone system designed for success. Take the challenge, see the results.

Track performance, build custom dashboards, and turn data into actionable insights. Make informed decisions and achieve breakthrough results.

Get the bird’s-eye view you need. Monitor live calls, track team activity all in one place.

Coach remotely with advanced features like Conversational IQ & Training Manager Dashboards. Streamline onboarding, empower teams, and drive results.

Remote work and stay in sync, communicate effortlessly, and work together even from afar. Call, text and update records from wherever you are.

Capture Every Call, Automate Every Task

Powerful communication capture & workflow automation. Boost your team’s efficiency

Get more done faster. Streamline calls, analyse talks, and empower managers. Unlock efficiency, gain insights, and watch your business thrive.

Effortless notes that are auto recorded and autosaved directly to your CRM. Encourage best practices and better team performances.

Never miss a detail and capture every call. Effortless record-keeping that helps you stay organised, just a click away.

Automate repetitive tasks and unlock more time to build rapport and personalise communication. Strengthen candidate relationships, boost engagement, and find the perfect fit.

Man on phone

Wish you’d known your Top Biller was leaving or setting up their own business?

We have monitoring tools that will alert us to when your consultants are in the process of leaving your business, so why not be on the front foot and make them a Growth Leader, rather than a competitor, to your business; alternatively we will give you the evidence to support your HR process or Legal claim.

Team looking at board

SynergyUnlimited – Unlimited Flexibility & Tailored Solutions

SynergyUnlimited: a range of user persona-based IT support packages. Mix ‘n’ Match support levels based on each individual user’s requirements. Ideal for remote, hybrid, and office based teams.

Call us today and ask about our SynergyUnlimited package which is all about flexibility – Why pay for support that, since the pandemic, users no longer get? Stop wasting money and get more bang for your IT buck!

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We’ve got you covered – globally

Based in London, South-East and North West England, with ‘boots-on-the-ground’ engineers spread throughout the UK, coupled with helpdesk engineers based in New Zealand Synergy offers Mon-Fri 08:00-18:00 cover across all of north America, Europe and AsiaPac, at prices lower than UK based out of hours support: we’ve got your agency covered – globally.

Working with technology

Synergise your CRM

Services that maximise productivity and capture all the details. At SynergyGroup, we understand that great candidate relationships begin with knowing the details. That’s why our Telephony services capture everything about your candidates, ensuring you don’t miss any important information, ultimately enabling consultants to focus on building long lasting relationships.

Contact us today to learn more about how we can integrate with your CRM.

Maximise Productivity

Give us the responsibility to ensure that your team’s tech stack isnt the equivalent of driving a Ferrari down a potholed dirt track. Remove the excuse of poor performing tech for poor sales performance.

Woman on phone smiling

“If you have a problem, Call Synergy!”

Expanding your business into new territories, UK or globally, you’ll need as much time as you can to focus on your business, not get bogged down with you team complaining about poor performing IT hardware or slow running networks.

Free yourself by being able to say “if you have a problem Call Synergy!”

Thinking of selling/exiting?

Planning on an exit, check your IT/Cyber posture at pre-due dillegence stage, ensure your IT infrastructure doesn’t delay completion or reduced consideration due to poor infrastructure, which is open to cyber-attack.

A selection of the Agencies, past and present, Synergy have successfully worked with

STR Group logo
leonid logo

Partners we’re proud to work alongside

How Synergy partnered with Elite Leaders

“I am really pleased to say the Synergy engineers were friendly, polite and made everyone feel relaxed with the migration; they took time with each member of the team to explain what they were doing, why they were doing it and how long it might take. They were also flexible in that if an urgent matter had to be attended to, they would come back later to finish the job off. The migration went smoothly, all the team were very happy and it was as seamless and frictionless as it could be!

We are delighted to recommend SynergyGroup to all Elite Partners and businesses we advise.”

Sid Barnes, CEO and Co Owner, Elite Leaders

What we cover

Our range of solutions to help businesses with their communications covers everything from phone systems, video conferencing, live chat, mobile phones, internet connectivity and cabling. Get the best technology solutions for recruitment:

Managed IT ICON

IT Support & Cyber Security

Our IT Support & Cyber services are designed to provide flexible solutions to help ensure your systems are running optimally, pro-actively mitigating attack, at a price to suit all budgets.

Telephony ICON

Telephony

Agencies today need reliable, efficient telephony services that work anywhere, on any device, keeping pace with global expansion and AI based insights.

Cloud ICON

Cloud & Productivity

Embracing modern working practices, maximizing efficiency with our suite of tools to help streamline operations — without sacrificing user experience or security.

82%

Of candidates say they are more likely to choose a recruitment company that has previously provided them with a positive experience – create a positive experience and increase your placement ratio, it is that simple.

This is where Synergy’s experience excels.

We maximise efficiency and optimise performance promoting positive candidate experiences.

At SynergyGroup, we believe that better support and technology can drive growth for recruiters. It’s the simplest way to increase your profit without increasing your headcount, with efficiency as the outcome.

What is the phone system for recruiters?2023-12-22T19:13:45+00:00

SynergyGroup,  trusted provider of the ultimate phone system for recruiters. With over 25 years of experience, we bring you a solution that seamlessly integrates affordability and friendliness, revolutionising the way you connect with candidates and streamline your recruitment process.

    1. Comprehensive UCaaS: The phone system for recruiters we provide works in conjunction with 8×8 so we can offer Unified Communications as a Service (UCaaS), offering a seamless and integrated communication platform.
    2. CPaaS for Customised Solutions: With Communications Platform as a Service (CPaaS), recruiters gain the flexibility to customise communication solutions tailored to their specific needs.
    3. AI-Driven Efficiency: Incorporate AI technology, enhancing efficiency in call handling, sentiment analysis, and personalised interactions with candidates.
    4. Chatbots for Instant Engagement: Leverage AI-powered chatbots to engage with candidates instantly, providing information, scheduling interviews, and ensuring a responsive communication channel.
    5. Affordability Without Compromise: The phone system for recruiters by 8×8 ensures affordability without compromising on features, making it an ideal solution for businesses of all sizes.
    6. Seamless Integration with CRM: Enjoy seamless integration with CRM systems, like our partner Mercury, ensuring detailed records of candidate interactions and optimising communication workflows.
    7. Unified Communication Channels: A phone system unifies various communication channels, including voice, video, and chat, providing recruiters with a consolidated platform for effective candidate engagement.
    8. Enhanced Collaboration with Team Messaging: Foster collaboration among recruiters with team messaging features, allowing for real-time communication and improved coordination in the recruitment process.
    9. Scalability to Meet Growing Demands: The phone system is scalable, accommodating the growing communication demands of recruiters and ensuring reliable performance as recruitment needs evolve.
    10. Future-Ready Technology: Stay ahead in recruitment with our telephony solution for your recruitment agency, equipped with future-ready technology that adapts to emerging trends and ensures long-term relevance.

    Explore the transformative telephony solution features for recruiters and revolutionise your communication strategies.

10 reasons why is CRM important in recruitment?2023-12-22T18:57:40+00:00

We outline below 10 Reasons Why a CRM is important in Recruitment:

  1. Centralised Candidate Management: First of 10 Reasons Why a CRM is important in Recruitment is because it centralises candidate information, fostering efficient data management and ensuring a comprehensive view of each candidate’s journey.
  2. Enhanced Communication Efficiency: When Seamlessly integrated with telephony systems, CRM streamlines communication workflows, allowing recruiters to make and log calls directly within the platform. We can provide a great telephony solution for Recruiters.
  3. Mobile Accessibility for On-the-Go Recruitment: A great CRM can empower recruiters with mobile accessibility, ensuring they can manage candidate relationships and critical tasks on-the-go.
  4. Customisation for Tailored Workflows: Customise fields, workflows, and reports to align with your specific recruitment processes, enhancing flexibility and adapting to unique requirements.
  5. CRM Partnership, Mercury: We proudly collaborate with CRM partner Mercury, ensuring our users benefit from cutting-edge features and continuous updates.
  6. Scalability to Accommodate Growth: A great CRM solution is built to scale with your business, accommodating increased recruitment volumes and evolving candidate pools without compromising performance.
  7. Automation for Efficiency: Leverage automation features to streamline repetitive tasks, reduce manual workload, and ensure a consistent and timely recruitment process.
  8. Comprehensive Analytics and Reporting: Utilise powerful analytics tools to track essential metrics, measure the success of recruitment strategies, and make data-driven decisions for continuous improvement.
  9. Positive Candidate Experience: A well-managed CRM contributes to an enhanced candidate experience, strengthening your employer brand and attracting top talent to your organization.
  10. Seamless Integration with Telephony for Detailed Records: Integration with telephony ensures detailed records of candidate interactions, optimizing communication efficiency and providing a holistic view of the recruitment process.

Explore the transformative benefits of CRM software which is important for recruiters as it revolutionise your recruitment strategies!

What is CRM software for recruiters?2023-12-22T18:42:02+00:00
  1. Centralised Candidate Database: CRM software for recruiters functions as a central hub, storing and managing candidate information such as resumes, contact details, and communication logs. This ensures recruiters have a comprehensive view, enabling efficient data access and updates.
  2. Seamless Telephony Integration: One standout feature is the seamless integration with telephony systems. This capability allows recruiters to make and log calls directly within the CRM platform, enhancing communication efficiency and maintaining detailed records of candidate interactions.Explore how our CRM integrates with telephony systems.
  3. Collaboration with CRM Partner Mercury: In collaboration with CRM partner Mercury, our CRM software for recruiters ensures users benefit from cutting-edge features and continuous updates. This partnership keeps our users at the forefront of recruitment technology.Learn more about our CRM partner Mercury.
  4. Adaptability through Customisation: Tailoring fields, workflows, and reports to suit specific needs is a crucial aspect of our CRM solution. This adaptability ensures alignment with unique recruitment processes, enhancing overall efficiency.
  5. Mobile Accessibility: Our CRM software for recruiters allows easy management of candidate relationships on-the-go. This mobile flexibility ensures recruiters stay responsive and connected, contributing to a dynamic and agile recruitment process.
  6. Scalability for Growing Needs: Designed to grow with your business, our CRM solution accommodates increased recruitment volumes and evolving candidate pools without compromising performance.
  7. Analytical Insights and Reporting: Integrated analytics and reporting tools empower recruiters to track essential metrics, assess the success of recruitment strategies, and make informed decisions for continual optimization.

In summary, CRM software for recruiters is a transformative tool, enhancing candidate relationship management, streamlining workflows, and elevating the overall recruitment experience. Partner with [Your Company] to leverage these advanced features and stay ahead in the competitive world of talent acquisition.

Explore the powerful features of our CRM software for recruiters. Revolutionize your recruitment processes today.

How do I choose a CRM for recruitment?2023-12-22T18:26:58+00:00

Choose a CRM for recruitment: Selecting the right CRM system for your recruitment agency is crucial to streamline your hiring processes and enhance candidate relationship management. Here are key factors to consider when choosing a CRM for recruitment:

  1. Integration with Recruitment Software: Ensure that the CRM seamlessly integrates with your existing recruitment software or applicant tracking system (ATS). This integration is essential for a smooth workflow and data synchronisation. Also, make sure to understand the integration with telephony. Learn more about our Telephony solutions 
  2. User-Friendly Interface: Opt for a CRM with an intuitive and user-friendly interface. A system that is easy to navigate and use will encourage adoption among your team, leading to more effective recruitment practices. So, user-friendly interface is a great tip to choose a CRM for recruitment.
  3. Customisation Options: Look for a CRM that allows you to customise fields, workflows, and reports to match your specific recruitment needs. This flexibility ensures the CRM adapts to your unique processes.
  4. Automation and Workflow Management: Choose a CRM that offers automation features to streamline repetitive tasks and workflows. Automation can save time, reduce errors, and enhance efficiency in managing candidate interactions.
  5. Candidate Tracking and Engagement: Prioritise a CRM that provides robust candidate tracking and engagement tools. This includes features like email templates, automated follow-ups, and communication history tracking to ensure a personalised and consistent candidate experience.
  6. Mobile Accessibility: In today’s mobile-driven world, having a CRM with mobile accessibility is crucial. This allows your recruitment team to access and update candidate information on the go, improving responsiveness and efficiency.
  7. Data Security and Compliance: Ensure the CRM complies with data protection regulations and provides robust security features. This is particularly important when dealing with sensitive candidate information.
  8. Scalability: Consider the scalability of the CRM. Choose a solution that can grow with your business and accommodate an increasing volume of candidates and data.
  9. Reporting and Analytics: Look for a CRM that provides comprehensive reporting and analytics tools. These features help you track recruitment metrics, measure the effectiveness of your strategies, and make informed decisions.
  10. Customer Support and Training: Evaluate the level of customer support and training provided by the CRM vendor. A responsive support team and adequate training resources ensure that your team can make the most of the CRM’s features.

By carefully considering these factors, you can choose a CRM for your recruitment agency that aligns with your business needs, enhances your hiring processes, and contributes to the success of your recruitment efforts. Call SynergyGroup for more information on how we can help you. Our CRM partners are Mercury

Let us maximise efficiency from your current headcount with optimised performance ensuring you are equipped with the best support and technology in the sector.

Synergy provides Telephony, Managed IT, , Cyber Security, Cloud, Collaboration, Connectivity and Mobile solutions to SME’s and enterprise-level businesses alike. Integrity is at the core of everything we do, we help businesses make better choices for their specific needs and support their growth.

This is where Synergy’s experience excels.

We maximise efficiency and optimise performance promoting positive candidate experiences.

At SynergyGroup, we believe that better support and technology can drive growth for recruiters. It’s the simplest way to increase your profit without increasing your headcount, with efficiency as the outcome.

Say goodbye to comments such as:

“I haven’t hit target because our IT is rubbish.”

“I want to grow my business, not spend time dealing with issues.”

“The presentation I have been working on all day has vanished”

“I accidently deleted the candidates/clients email”

“I want to expand into north America, but how can I ‘recruit from afar’ in a quick and cost effective way?”

“We haven’t got a phone or a PC for the new starter tomorrow”

“We suspect they’ve stolen valuable company data, but how can we prove it?”

“We’re letting them go this afternoon, can we quickly and easily block them from the PC?”

“I wish our phones were integrated with the CRM, I’d get so much more done.”

“We can’t resolve this problem, our phone company are blaming our internet company, who are blaming our IT company – I wish someone would take responsiblity and fix it!”

Let us maximise efficiency from your current headcount with optimised performance ensuring you are equipped with the best support and technology in the sector.

Synergy provides Telephony, Managed IT, , Cyber Security, Cloud, Collaboration, Connectivity and Mobile solutions to SME’s and enterprise-level businesses alike. Integrity is at the core of everything we do, we help businesses make better choices for their specific needs and support their growth.

Book in your Free Cyber Health Check to see how you can reduce Cyber premiums and highlight gaps in your Cyber posture

Speak to one of our experts

Call: 020 3551 7773
Email: synergy@synergygrp.co.uk

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Your Technology Partner
Call us today on 020 3551 7773

Your Technology Partner
Call us today on
020 3551 7773