SIP is a very flexible protocol that has great depth, far beyond voice calls. SynergyPlus’ technicians were able to provide an SIP trial, to ensure the client could trust the service and minimise any risk to the business of an immediate move. Following a successful trial, a seamless migration to SIP including the DDI range number port was completed. Only pre-informed stakeholders were able to notice the migration had taken place.
Head of IT at Neon, said:
“The SIP migration was thoroughly seamless and the call quality blew their expectation out of the water.” The SIP migration delivered an additional 20 per cent cost saving.
Following successful projects, Neon invited SynergyPlus to provide pricing on data connectivity for the new office. As the address was not finalised, SynergyPlus put forward a flexible solution. Taking into account the tight timescales, an agreement whereby SynergyPlus would place orders which could be cancelled, without penalty, up to and including the point of survey. While leases were being finalised, this was a no-risk option for the client.
SynergyPlus secured an order to provide true resilience, in the form of an R02 circuit, utilising COLT and BT Openreach, to two different exchanges from two different PoPs. This minimises the risk of any downtime and helps deliver on tight timescales, as there are two opportunities of getting a quick install with either provider.
A key benefit of working with SynergyPlus on Ethernet data connectivity and SIP is their ability to provide clients with private IP connections to their highly resilient SIP provider. A private connection ensures that calls do not “bump” over the public internet and are delivered, securely, straight to the SIP provider. The registration of two IP exchanges offers a high level of resilience, because if one exchange fails the other is automatically assigned, at network level, to allow the business to function as normal.