Talis IFA contacted Synergy after receiving marketing material about Synergy, with an option to speak to a consultant for advice.
Talis had been having issues with their hosted voice solution, which was affecting customers and staff, due to calls dropping, poor call quality, and even situations where inbound calls were not being received: therefore potentially losing business. These issues had been going on for some time, and had become untenable.
Despite not being a Synergy customer, Talis requested a call to speak with one of our friendly engineers to discuss the issues they were facing. Through our discussions we advised them on how they could best identify and diagnose the fault, explaining what could be causing these problems, along with recommending the appropriate next steps for fixing the service issues..