Previously working with Northern and Shell to secure significant cost savings, the opportunity to introduce a tried-and-tested roadmap into the business, offering SIP/Hosted IP as part of an overall business continuity/disaster recovery strategy, is where Synergy add real value.
Synergy presented Northern & Shell, group head of IT, with a detailed SIP roadmap strategy, incorporating all sites. The strategy was formed using a mix of PBX SIP licenses, SIP gateways and hosted handsets to bring each site ‘on-net’ depending on what infrastructure was in situ and what equipment assets the client was advised to sweat.
The way Synergy design their deployment strategy allowed Northern and Shell to feel confident at each stage of the process. The final stage of a SIP trial was deployed to allow the client to trust the service with no “big-bang” risk to the business. The migration to SIP was carried out seamlessly. Two separate number ports from Veirzon were scheduled resulting in the successful and seamless migration of over 1,300 DDI numbers without any downtime.
The migration to SIP also allowed Northern and Shell to retain their long standing DDI ranges. This ensured business continuity from a client’s perspective and injected valued, flexible, disaster recovery processes into the business in the event of an outage.
The added benefit of working with Synergy on Ethernet data connectivity and SIP is the use of private secure IP connections to their SIP provider – ensuring no calls “bump” over the public internet – and the registration to two IP “exchanges” added another layer of resilience. Should one IP exchange go down, the second will automatically be assigned to allow the business to continue functioning as normal.