Many businesses believe that they can get by without IT support. After all, isn’t IT support just for big businesses? That couldn’t be further from the truth. IT support is a necessary part of any business, big or small.
In fact, a recent study from KPMG found that businesses that don’t have adequate IT support are at a greater risk for data breaches and cyber-attacks.
UK small businesses value their reputation as one of their key assets. Yet they are hugely underestimating the likelihood of a cyber breach happening to them and its long-term impact:
60% of small businesses surveyed have experienced a cyber breach, but only 29% of those who haven’t experienced a breach cited potential reputational damage as an ‘important’ consideration.
The consequences of not having adequate cyber security are dire and wide-ranging. Losing valuable data can have a lasting impact on your company’s finances, customer base as well its overall reputation which could lead to more losses in the future if left unchecked for too long.
The benefits of having IT support goes beyond only data breaches and cyber-attacks. IT support can help businesses in many different ways, including:
1. Improving productivity
IT support can improve productivity by resolving technical issues quickly and efficiently.
One of the primary benefits of IT support is that it can help to increase productivity in your business. When employees have access to reliable IT support, they can work more efficiently and effectively. Additionally, IT support can help to reduce downtime in your business, as employees will be able to get back to work more quickly in the event of an IT issue.
2. Enhancing security
Another benefit of IT support is that it can help to keep your business secure. With the help of an IT support team, you can implement security measures such as firewalls and password protection to keep your data safe from cyber-attacks. Additionally, IT support teams can provide you with advice on how to protect your data from accidental loss or theft.
Read: 5 tips to help keep your business safe and secure
IT support can also help to enhance security by implementing and managing security solutions such as firewalls, anti-virus software and access control systems. This helps to protect your business from cyber-attacks and data breaches.
3. Compliance
IT support is crucial for any business to maintain compliance. IT support can help businesses to ensure that they are keeping up with their IT needs, as well as keeping their data safe and secure.
With an adequate level of support, businesses can also have peace of mind in regards to keeping their software up to date, as well as managing and monitoring their networks.
IT support is an essential part of any business compliance plan, and it should be a top priority for businesses of all sizes.
If your business is subject to any regulatory compliance requirements, IT support can help you meet those requirements. For example, if you are required to store customer data in a secure manner, the IT support team can assist you in setting up a secure database.
Additionally, if you are required to maintain records of all customer interactions, an IT support team can help you set up a system for tracking and storing this information for easy access.
4. Cost Savings
IT support can also help you save money in your business. When you have a reliable IT support team in place, you will be less likely to need to hire expensive consultants or outside firms to resolve IT issues. Additionally, by keeping your systems up-to-date and running smoothly, you can avoid the cost of downtime due to IT problems.
Do you know that SynergyGroup offers an unlimited IT support plan?
We know that downtime can be costly, so we offer fast and efficient service that will minimise the amount of time your business is down.
Get in touch with our team to discover more.
5. Improved Customer Service
Another benefit of IT support is that it can help you improve customer service in your business. Offering a remarkable experience to your customers is fundamental to maintaining customer satisfaction.
Without an IT support team in place, your business is at risk of damaging its reputation by offering a poor customer experience by simply having a technical issue.
With the help of an IT support team, you can ensure that the customer service representatives are always available to quickly and effectively resolve customer issues. Additionally, by keeping your systems up-to-date, you can avoid customer service issues caused by outdated software or hardware.
Bonus: Competitive Advantage
IT support can also give you a competitive advantage over other businesses in your industry. By having a reliable and efficient IT infrastructure in place, you will be able to better serve your customers and outperform your competitors who do not have similar resources available. Additionally, by staying up-to-date on the latest technology trends, you will be able to offer your customers new features and services that they cannot find elsewhere.
As you can see, there are many reasons why your business needs IT support. IT support can help you save money, be more productive, reduce downtime, and give you peace of mind. If you don’t have an IT support team yet, now is the time to get one!
